State Farm® Insurance Agent Natalie Burkhaulter

"Excellent professional communication."

"Title: Exceptional Customer Service from Rebecca Smith at State Farm

I recently had the pleasure of working with Rebecca Smith at State Farm, and I can't say enough about the exceptional service she provided over the phone. From the first call, Rebecca greeted me with a warm tone and made me feel like a valued customer.

Throughout our conversations, Rebecca demonstrated a deep understanding of my insurance needs and went above and beyond to ensure I got the coverage that was right for me. She patiently answered all my questions and explained everything clearly and concisely.

What truly sets Rebecca apart is her dedication to her customers. Despite our interactions being solely over the phone, she made sure to follow up with me to ensure I was satisfied with my coverage and to see if there was anything else she could assist me with. It's evident that she genuinely cares about her customers and their well-being.

I highly recommend Rebecca Smith to anyone in need of insurance services. Her professionalism, attention to detail, and commitment to customer satisfaction make her an invaluable asset to State Farm. Thank you, Rebecca, for your outstanding service!"

"I've been a long-time customer and have always received great service from Natalie and Rebecca. Highly recommend. Thank you!"

"I’ve been a customer for a few years now and have always appreciated the patience, professionalism and customer focused service Natalie’s team provides. I am grateful to have them in Coppell!"

"Natalie Burkhaulter and her office have been wonderful. Whenever I have a question, they are able to answer it. When my renewals come up, Natalie schedules a call with me to go over any changes to my policy as well as review potential discounts.

I know there are less expensive carriers but filing a claim is never the time to find out what coverage you actually have. Having an actual dedicated agent is paramount. Their office has been kind, professional and most importantly available."

"Wonderful people!! Terryn was great to work with and made the transition from my existing State Farm agent in VA to Texas a breeze!

EDIT (9/21/26) - Have also been working here with Rebecca Smith - she really has been fantastic and very prompt in her responses back. Living in Coppell and just a short drive away from Natalie's office certainly helps, but I am on the road a lot for work, and when I have auto insurance-related questions, Rebecca is Johnny-on-the-Spot! Thank you!!"

"Excellent customer service! Rebecca reached out to me today to remind me of my auto insurance payment. I had forgotten to pay it. I appreciate the reminder so that my plan would not be interrupted. Kudos!!!!!! Joe."

"Natalie was exstermly helpful!"

"I’m pleased to see how neighborhood State Farm offices has managed to get me a real deal! They match up pretty well with my old company.
I was with Progressive for over two years . Highly recommend Kelly. She went above and beyond to get me the best deal. Thank you Kelly."

"I had a little business to attend to today and Kaley was so helpful to me. She was truly a pleasure to deal with. The customer service at my State Farm office is always top notch! Thanks again, Kaley!"

"Kaley Kiplinger was very professional and helpful. She made sure to follow up with me, didn’t forget about me and helped get my insurance set up smoothly. I really appreciate her attention, professionalism, and great customer service. Highly recommend!"

"Great customer service and prices"

"Chris Rose was AMAZING! He made the process very easy and simple while getting my renters insurance. Vey pleased with how quickly it was done and it is cheaper here than many other places."

"I’ve had a great experience with State Farm for my car and renters insurance. The process was easy, the coverage options were explained clearly, and the customer service has been professional and helpful. I appreciate having peace of mind knowing my belongings and rental are protected. Overall I’m very satisfied with the Service. Chris and Kaley are Amazing. I would definitely recommend State Farm to anyone looking for reliable insurance."

"Kaylee was great and not made the process easy, but she also saved me money. I hate paying for insurance. It’s like betting on something to go wrong. But if you need insurance which almost all of us do. Go with Kaylee at State Farm."

"I've had both my home and auto insurance policies with this State Farm office for years, and I can't recommend them highly enough — especially Rebecca Smith, who I work with most often. Rebecca is incredibly responsive and always makes herself available whenever I need assistance. She's easy to talk to and easy to work with, and she genuinely treats me like a partner rather than just a customer.
What really stands out is how proactive she is. Rebecca stays ahead of things — she sends timely notices before my policies are up for renewal, so I'm never caught off guard or left in the dark. I always know exactly where things stand with my coverage.
If you're looking for an insurance office that combines professionalism with real, personal service, ask for Rebecca Smith. She's outstanding"

"I really appreciate the wonderful people in this office! They LISTEN to you and are incredibly patient."

"I always get helpful and speedy service, answers to all my questions and help with whatever I need! Would definitely recommend!!"

"Natalie and her team really care about their clients. Their communication during the claims process has been great. Shout out to Rebecca who has been an integral part of assisting with my claim. When she promises a call back, she makes sure to do so!"

"Great customer service. Highly recommended agency"

"Happy to recommend Natalie Burkhaulter Agency. I wanted to work with an agency that actually knows their customers and gives personalized service and they have lived up to that every time I needed assistance."

"Very attentive and takes of everything in record time. Always returns my calls in a timely manner as well. Very helpful."

"Great service very easy to work with!!"

"Very helpful and quick process kaley made everything so simple and easy for me"

"Always so helpful with my questions, they go out of their way to be thorough, explain policies, offer new endorsements, try and save us money and reach out at renewal time and throughout the year to check in. Full service operation that I am thankful for!"